PERSONAL DATA PROCESSED
We process information you provide us when you submit an inquiry on our Website.
When you visit our Website, you can submit an inquiry and you may be able to request a demo through our online contact form or in other ways such as via an online chat-bot. When you contact us, you will be asked to provide information such as your name, email address, phone number, company name, job title, and the subject of your inquiry. We refer to all such data as “Inquiry Information”.
You do not have a legal obligation to provide us with your Inquiry Information. However, if you choose not to share this information with us, we may not be able to respond to your inquiry or provide you with more information about the Citrusx Solution.
We may receive your information from third parties
We may receive your contact details from various third parties to whom you have authorized the transfer of your information to us, such as linkedIn, Google, Twitter, Facebook, and others. Such information may include, among other things, your name, email address, phone number, job title, industry, company name, and country. We refer to this information as “Contact Information”.
We also collect analytics information about your use of the Website.
When you visit the Website, we record and collect certain information about your interaction with the Website, including the IP address from which you access the Website, time and date of access, type of browser used, language used, links clicked, and actions taken while using the Website (“Analytics Information”).
HOW WE PROCESS PERSONAL DATA
To respond to and handle your inquiry.
We process your Inquiry Information to contact you about your inquiry and handle your inquiry.
To contact you with marketing communications, subject to your consent.
Subject to your explicit consent to receive marketing-related communications, we will process your Inquiry Information and Contact Information to send you notifications about our products and services and other marketing communication emails, text messages and calls. These communications will provide you further information, updates and offers about our products and technology. You can withdraw your consent at any time via the “unsubscribe” link enclosed in each marketing communication in written form that you receive from us.
We use Analytics Information to improve and enhance the Website, our services and our communications with you. We also use it for business administration purposes.
We use Analytics Information to develop and enhance the Website, and to improve our communications with you (including email communications) and the products and services we offer to customers. We also use the Analytics Information to adapt the Website, its content, and services and our communications, to users’ preferences. Finally, we use the Analytics Information to understand the market in which we operate and for managerial reporting and business planning.
WHO WE SHARE YOUR DATA WITH
We will not share your information with third parties, except to the extent provided below or if you have provided us with your explicit and informed consent.
We may process information with our service providers helping us to operate our business.
We may process personal information with the assistance of service providers who assist us with the internal operations of the Website and/or our business. These service providers will be authorized to use your personal information only as necessary to provide these services to us and not for their own promotional purposes.
We may share information with competent authorities, if you abuse your right to use the Website, or violate any applicable law.
If you abuse your rights with respect to your use of the Website, or if you breach any applicable law, we may share your personal information with competent authorities and with third parties (such as legal and other advisors), for the purpose of handling such abuse or breach.
We will share your information if we are legally required to do so.
We will share information if we are required to do so by a judicial, governmental or regulatory authority.
We may share your information with third-parties in any event of change in our structure.
If the operation of our Website or our business is reorganized (including where that operation occurs through a different entity due to merger, acquisition or the like), we may share information as necessary to support such reorganization.
What are cookies?
Cookies are text files, comprised of small amounts of data, that are saved on your computer or other device (e.g. smartphone, tablet, etc.) when you use the internet and visit various websites.
Certain information that the cookies access and hold is read by the website you visit only during the session of your visit to the website (these are called ‘session’ cookies), and other information maintained by the cookies is accessed when you return to visit the website again (these are called ‘persistent’ cookies).
Necessary. Cookies that are strictly necessary for the functioning of the Website. The Website cannot operate properly without these cookies. You can set your browser to block or alert you about these cookies, but some parts of the Website may not function properly.
Statistics. Analytics cookies that help us understand how you and other users interact with our Website by collecting data that does not directly identify you.
Marketing. Cookies that track your use of the Website and allow online advertisers to tailor ads that they believe are more relevant to you.
You can always delete or disable cookies.
You can always delete the cookies saved on your device through the settings of your computer browser or device. You can also disable cookies for future use through the settings of your computer browser or device.
SECURITY AND DATA RETENTION
We will retain your Information for as long as we need it for business purposes, and thereafter as needed for record-keeping matters.
We will retain your Information for the duration needed to support our ordinary business activities operating the Website. Thereafter, we will still retain it as necessary to comply with our legal obligations, resolve disputes, establish and defend legal claims and enforce our agreements.
We implement measures to secure your Information.
We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. However, these measures do not provide absolute information security. Therefore, although efforts are made to secure personal information, it is not guaranteed, and you cannot expect that the Website will be immune from information security risks.
INTERNATIONAL DATA TRANSFERS
We will internationally transfer information in accordance with applicable data protection laws.
If we transfer your personal data for processing at locations outside your jurisdiction, we will abide by data transfer rules applicable to these situations.
If you are an EU or UK resident and we transfer your information to other jurisdictions outside the EU, or outside the UK, as applicable, we will do so using adequate safeguards determined by the EU Commission, or the relevant UK authorities, as applicable.
ADDITIONAL INFORMATION FOR INDIVIDUALS IN THE EU AND THE UK
Citrus is the data controller of the personal information collected via our Website.
The following is the data controller for the purposes of the personal data we collect via the Website:
121 Menachem Begin Street, Tel Aviv, 6701203 Israel
Legal basis under relevant law for processing your personal data.
The legal basis for processing your Analytics Information is our legitimate interest in providing, maintaining, developing, managing and enhancing the Website and our business, and improving our communications with our customers and potential customers.
The legal basis for collecting and processing your Inquiry Information for purposes of responding to your inquiry, is our legitimate interests in responding to your inquiry.
The legal basis for processing your Inquiry Information and Contact Information for the purpose of contacting you with marketing communications is your explicit consent.
The legal basis under relevant law for processing your data for the purpose of handling instances of abusive use of the Website and violation of law is our legitimate interests in defending and enforcing against violations and breaches that are harmful to our business.
The legal basis under relevant law for processing your data where we are legally required to share it, is our legitimate interests in complying with mandatory legal requirements imposed on us.
The legal basis under relevant law for us processing your data in the event of a reorganization, is our legitimate interests in our business continuity.
You have certain rights to access, update or delete your information, obtain a copy of your information, withdraw your consent and object or restrict certain data processing activities.
If you are in the EU or the UK, you have the following rights:
Right to Access your personal data that we process and receive a copy of it.
Right to withdraw the consent you’ve given to processing your contact information for the purpose of contacting you with marketing communications.
Right to Rectify inaccurate personal data we have concerning you and to have incomplete personal data completed.
Right to Data Portability, that is, to receive the personal data that you provided to us, in a structured, commonly used and machine-readable format. You have the right to transmit this data to another service provider. Where technically feasible, you have the right that your personal data be transmitted directly from us to the service provider you designate.
Right to Object, based on your particular situation, to using your personal data on the basis of our legitimate interest. However, we may override the objection if we demonstrate compelling legitimate grounds, or for the establishment or exercise of defense of legal claims.
Right to Restrict the processing your personal data (except for storing it) if you contest the accuracy of your personal data, for a period enabling us to verify its accuracy; if you believe that the processing is unlawful and you oppose the erasure of the personal data and request instead to restrict its use; if we no longer need the personal data for the purposes outlined in this Policy, but you require it to establish, exercise or defend legal claims, or if you object to processing, pending the verification whether our legitimate grounds for processing override yours.
Right to be Forgotten. Under certain circumstances, such as when you object to us processing your data and we have no compelling legitimate grounds to override your objection, you have the right to ask us to erase your personal data. However, we may still process your personal data if it is necessary to comply with a legal obligation that we are subject to under laws in EU Member States, or the UK as applicable, or for the establishment, exercise or defense of legal claims.
If you wish to exercise any of these rights, contact us at firstname.lastname@example.org.
We reserve the right to ask for reasonable evidence to verify your identity before we provide you with information. Where we are not able to provide you with requested information, we will explain the reason.
You have a right to submit a complaint to the relevant supervisory data protection authority.
Subject to applicable law, you have the right to lodge a complaint with your local data protection authority. If you are in the EU or the UK then you can lodge a complaint to the supervisory authority, in particular in the country of your residence, place of work or place of alleged infringement of the GDPR (assuming that such country is a Member State or the UK). For a list of the relevant supervisory authorities, in the EU click here, and for information about the supervisory data protection authority in the UK, see www. ico.org.uk.
CHANGES TO THIS PRIVACY NOTICE
Last Update: 25.1.2022